Incident HistorySupport

Live Status\Incident History

May 29, 2023

Outage

Site Unreachable / Curator 2.0 Engine

  • Opened
    May 29, 2023, 12:48 PM UTC
    Issue opened on monitor failure.
  • Resolved
    May 29, 2023, 12:49 PM UTC
    Issue resolved on monitor recovery.

Outage

Site Unreachable / Curator 2.0 Engine

  • Opened
    May 29, 2023, 10:05 AM UTC
    Issue opened on monitor failure.
  • Resolved
    May 29, 2023, 10:08 AM UTC
    Issue resolved on monitor recovery.

Outage

Site Unreachable / Curator 2.0 Engine

  • Opened
    May 29, 2023, 7:15 AM UTC
    Issue opened on monitor failure.
  • Resolved
    May 29, 2023, 7:16 AM UTC
    Issue resolved on monitor recovery.
  • Unresolved
    May 29, 2023, 7:25 AM UTC
    Incident re-opened on monitor failure.
  • Resolved
    May 29, 2023, 7:28 AM UTC
    Issue resolved on monitor recovery.
  • Unresolved
    May 29, 2023, 7:29 AM UTC
    Incident re-opened on monitor failure.
  • Resolved
    May 29, 2023, 7:36 AM UTC
    Issue resolved on monitor recovery.
  • Unresolved
    May 29, 2023, 7:39 AM UTC
    Incident re-opened on monitor failure.
  • Resolved
    May 29, 2023, 7:44 AM UTC
    Issue resolved on monitor recovery.

Outage

Site Unreachable / Curator 2.0 Engine

  • Opened
    May 29, 2023, 12:29 AM UTC
    Issue opened on monitor failure.
  • Resolved
    May 29, 2023, 12:31 AM UTC
    Issue resolved on monitor recovery.
  • Unresolved
    May 29, 2023, 12:38 AM UTC
    Incident re-opened on monitor failure.
  • Resolved
    May 29, 2023, 12:42 AM UTC
    Issue resolved on monitor recovery.
  • Unresolved
    May 29, 2023, 12:44 AM UTC
    Incident re-opened on monitor failure.
  • Resolved
    May 29, 2023, 12:49 AM UTC
    Issue resolved on monitor recovery.
  • Unresolved
    May 29, 2023, 12:50 AM UTC
    Incident re-opened on monitor failure.
  • Resolved
    May 29, 2023, 12:54 AM UTC
    Issue resolved on monitor recovery.
  • Unresolved
    May 29, 2023, 12:58 AM UTC
    Incident re-opened on monitor failure.
  • Resolved
    May 29, 2023, 1:02 AM UTC
    Issue resolved on monitor recovery.

May 27, 2023

Outage

Site Unreachable / Curator 2.0 Engine

  • Opened
    May 27, 2023, 4:43 PM UTC
    Issue opened on monitor failure.
  • Resolved
    May 27, 2023, 4:45 PM UTC
    Issue resolved on monitor recovery.

May 26, 2023

Outage

Site Unreachable / Curator 2.0 Engine

  • Opened
    May 26, 2023, 4:02 PM UTC
    Issue opened on monitor failure.
  • Resolved
    May 26, 2023, 4:02 PM UTC
    Issue resolved on monitor recovery.
  • Unresolved
    May 26, 2023, 4:17 PM UTC
    Incident re-opened on monitor failure.
  • Resolved
    May 26, 2023, 4:21 PM UTC
    Issue resolved on monitor recovery.
  • Unresolved
    May 26, 2023, 5:01 PM UTC
    Incident re-opened on monitor failure.
  • Resolved
    May 26, 2023, 5:02 PM UTC
    Issue resolved on monitor recovery.
  • Unresolved
    May 26, 2023, 5:28 PM UTC
    Incident re-opened on monitor failure.
  • Resolved
    May 26, 2023, 5:32 PM UTC
    Issue resolved on monitor recovery.

Outage

Site Unreachable / Curator 2.0 Engine

  • Opened
    May 26, 2023, 5:01 AM UTC
    Issue opened on monitor failure.
  • Resolved
    May 26, 2023, 5:03 AM UTC
    Issue resolved on monitor recovery.

May 25, 2023

Outage

Site Unreachable / Curator 2.0 Engine

  • Opened
    May 25, 2023, 11:50 PM UTC
    Issue opened on monitor failure.
  • Resolved
    May 25, 2023, 11:52 PM UTC
    Issue resolved on monitor recovery.

Outage

Site Unreachable / Curator 2.0 Engine

  • Opened
    May 25, 2023, 8:23 PM UTC
    Issue opened on monitor failure.
  • Resolved
    May 25, 2023, 8:23 PM UTC
    Issue resolved on monitor recovery.

May 24, 2023

Outage

Site Unreachable / Sonos - content and user management

  • Opened
    May 24, 2023, 9:57 AM UTC
    Issue opened on monitor failure.
  • Resolved
    May 24, 2023, 9:58 AM UTC
    Issue resolved on monitor recovery.

May 23, 2023

Outage

Site Unreachable / Curator 2.0 Engine

  • Opened
    May 23, 2023, 9:03 PM UTC
    Issue opened on monitor failure.
  • Resolved
    May 23, 2023, 9:05 PM UTC
    Issue resolved on monitor recovery.

Outage

Site Unreachable / Curator 2.0 Engine

  • Opened
    May 23, 2023, 7:30 PM UTC
    Issue opened on monitor failure.
  • Resolved
    May 23, 2023, 7:31 PM UTC
    Issue resolved on monitor recovery.

Outage

Site Unreachable / Real-time communication protocol fallback

  • Opened
    May 23, 2023, 2:10 AM UTC
    Issue opened on monitor failure.
  • Resolved
    May 23, 2023, 2:14 AM UTC
    Issue resolved on monitor recovery.

May 22, 2023

Outage

Site Unreachable / Curator 2.0 Engine

  • Opened
    May 22, 2023, 12:26 PM UTC
    Issue opened on monitor failure.
  • Resolved
    May 22, 2023, 12:26 PM UTC
    Issue resolved on monitor recovery.

May 19, 2023

Outage

Site Unreachable / Curator 2.0 Engine

  • Opened
    May 19, 2023, 11:27 PM UTC
    Issue opened on monitor failure.
  • Resolved
    May 19, 2023, 11:28 PM UTC
    Issue resolved on monitor recovery.

Outage

Site Unreachable / Curator 2.0 Engine

  • Opened
    May 19, 2023, 5:07 PM UTC
    Issue opened on monitor failure.
  • Resolved
    May 19, 2023, 5:08 PM UTC
    Issue resolved on monitor recovery.
  • Unresolved
    May 19, 2023, 5:18 PM UTC
    Incident re-opened on monitor failure.
  • Resolved
    May 19, 2023, 5:21 PM UTC
    Issue resolved on monitor recovery.
  • Unresolved
    May 19, 2023, 5:44 PM UTC
    Incident re-opened on monitor failure.
  • Resolved
    May 19, 2023, 5:46 PM UTC
    Issue resolved on monitor recovery.
  • Unresolved
    May 19, 2023, 6:32 PM UTC
    Incident re-opened on monitor failure.
  • Resolved
    May 19, 2023, 6:35 PM UTC
    Issue resolved on monitor recovery.

Outage

Site Unreachable / Curator 2.0 Engine

  • Opened
    May 19, 2023, 5:01 AM UTC
    Issue opened on monitor failure.
  • Resolved
    May 19, 2023, 5:03 AM UTC
    Issue resolved on monitor recovery.

May 18, 2023

Outage

Site Unreachable / Curator 2.0 Engine

  • Opened
    May 18, 2023, 4:14 PM UTC
    Issue opened on monitor failure.
  • Resolved
    May 18, 2023, 4:14 PM UTC
    Issue resolved on monitor recovery.
  • Unresolved
    May 18, 2023, 4:29 PM UTC
    Incident re-opened on monitor failure.
  • Resolved
    May 18, 2023, 4:32 PM UTC
    Issue resolved on monitor recovery.

Outage

Site Unreachable / Sonos - content and user management

  • Opened
    May 18, 2023, 11:44 AM UTC
    Issue opened on monitor failure.
  • Resolved
    May 18, 2023, 11:45 AM UTC
    Issue resolved on monitor recovery.

May 17, 2023

Outage

Site Unreachable / Curator 2.0 Engine

  • Opened
    May 17, 2023, 8:56 PM UTC
    Issue opened on monitor failure.
  • Resolved
    May 17, 2023, 8:58 PM UTC
    Issue resolved on monitor recovery.
  • Unresolved
    May 17, 2023, 9:06 PM UTC
    Incident re-opened on monitor failure.
  • Resolved
    May 17, 2023, 9:09 PM UTC
    Issue resolved on monitor recovery.

May 15, 2023

Outage

Site Unreachable / Curator 2.0 Engine

  • Opened
    May 15, 2023, 6:11 PM UTC
    Issue opened on monitor failure.
  • Resolved
    May 15, 2023, 6:13 PM UTC
    Issue resolved on monitor recovery.

Outage

Site Unreachable / Real-time communication protocol fallback

  • Opened
    May 15, 2023, 1:01 AM UTC
    Issue opened on monitor failure.
  • Resolved
    May 15, 2023, 1:03 AM UTC
    Issue resolved on monitor recovery.

May 11, 2023

Outage

Site Unreachable / Curator 2.0 Engine

  • Opened
    May 11, 2023, 10:02 AM UTC
    Issue opened on monitor failure.
  • Resolved
    May 11, 2023, 10:03 AM UTC
    Issue resolved on monitor recovery.

May 9, 2023

Outage

Site Unreachable / Remote device control

  • Opened
    May 9, 2023, 8:01 AM UTC
    Issue opened on monitor failure.
  • Resolved
    May 9, 2023, 10:49 AM UTC
    Issue resolved on monitor recovery.

Outage

Site Unreachable / Website

  • Opened
    May 9, 2023, 7:59 AM UTC
    Issue opened on monitor failure.
  • Resolved
    May 9, 2023, 8:16 AM UTC
    Issue resolved on monitor recovery.

May 4, 2023

Outage

Site Unreachable / Curator 2.0 Engine

  • Opened
    May 4, 2023, 6:02 PM UTC
    Issue opened on monitor failure.
  • Resolved
    May 4, 2023, 6:04 PM UTC
    Issue resolved on monitor recovery.

Outage

Site Unreachable / Real-time communication protocol

  • Opened
    May 4, 2023, 6:01 PM UTC
    Issue opened on monitor failure.
  • Resolved
    May 4, 2023, 6:03 PM UTC
    Issue resolved on monitor recovery.

May 2, 2023

Outage

Site Unreachable / Remote device control

  • Opened
    May 2, 2023, 8:03 PM UTC
    Issue opened on monitor failure.
  • Resolved
    May 2, 2023, 8:18 PM UTC
    Issue resolved on monitor recovery.

Outage

Site Unreachable / Website

  • Opened
    May 2, 2023, 10:13 AM UTC
    Issue opened on monitor failure.
  • Resolved
    May 2, 2023, 10:14 AM UTC
    Issue resolved on monitor recovery.

Outage

Site Unreachable / Website

  • Opened
    May 2, 2023, 7:18 AM UTC
    Issue opened on monitor failure.
  • Resolved
    May 2, 2023, 7:33 AM UTC
    Issue resolved on monitor recovery.

May 1, 2023

Outage

Site Unreachable / Q-SYS - music queue manager

  • Opened
    May 1, 2023, 6:01 AM UTC
    Issue opened on monitor failure.
  • Resolved
    May 1, 2023, 6:03 AM UTC
    Issue resolved on monitor recovery.

Outage

Site Unreachable / Real-time communication protocol fallback

  • Opened
    May 1, 2023, 1:01 AM UTC
    Issue opened on monitor failure.
  • Resolved
    May 1, 2023, 1:08 AM UTC
    Issue resolved on monitor recovery.

April 28, 2023

Outage

Site Unreachable / Real-time communication protocol

  • Opened
    Apr 28, 2023, 2:02 AM UTC
    Issue opened on monitor failure.
  • Resolved
    Apr 28, 2023, 2:05 AM UTC
    Issue resolved on monitor recovery.

April 21, 2023

Outage

Site Unreachable / Curator 2.0 Engine

  • Opened
    Apr 21, 2023, 6:38 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Apr 21, 2023, 6:40 PM UTC
    Issue resolved on monitor recovery.
  • Unresolved
    Apr 21, 2023, 6:47 PM UTC
    Incident re-opened on monitor failure.
  • Resolved
    Apr 21, 2023, 6:49 PM UTC
    Issue resolved on monitor recovery.

April 16, 2023

Outage

Site Unreachable / Curator 2.0 Engine

  • Opened
    Apr 16, 2023, 9:18 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Apr 16, 2023, 9:19 PM UTC
    Issue resolved on monitor recovery.

April 15, 2023

Outage

Site Unreachable / Curator 2.0 Engine

  • Opened
    Apr 15, 2023, 8:19 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Apr 15, 2023, 8:21 PM UTC
    Issue resolved on monitor recovery.

Outage

Site Unreachable / Real-time communication protocol fallback

  • Opened
    Apr 15, 2023, 1:01 AM UTC
    Issue opened on monitor failure.
  • Resolved
    Apr 15, 2023, 1:08 AM UTC
    Issue resolved on monitor recovery.

April 12, 2023

Outage

Site Unreachable / Curator 2.0 Engine

  • Opened
    Apr 12, 2023, 7:44 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Apr 12, 2023, 7:45 PM UTC
    Issue resolved on monitor recovery.

April 7, 2023

Outage

Site Unreachable / Curator 2.0 Engine

  • Opened
    Apr 7, 2023, 6:35 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Apr 7, 2023, 6:35 PM UTC
    Issue resolved on monitor recovery.

April 1, 2023

Outage

Site Unreachable / Q-SYS - music queue manager

  • Opened
    Apr 1, 2023, 6:01 AM UTC
    Issue opened on monitor failure.
  • Resolved
    Apr 1, 2023, 6:05 AM UTC
    Issue resolved on monitor recovery.

Outage

Site Unreachable / Real-time communication protocol fallback

  • Opened
    Apr 1, 2023, 1:00 AM UTC
    Issue opened on monitor failure.
  • Resolved
    Apr 1, 2023, 1:08 AM UTC
    Issue resolved on monitor recovery.

March 30, 2023

Outage

Site Unreachable / Remote device control fallback

  • Opened
    Mar 30, 2023, 4:10 AM UTC
    Issue opened on monitor failure.
  • Resolved
    Mar 30, 2023, 4:26 AM UTC
    Issue resolved on monitor recovery.

March 29, 2023

Outage

Site Unreachable / Curator 2.0 Engine

  • Opened
    Mar 29, 2023, 5:01 AM UTC
    Issue opened on monitor failure.
  • Resolved
    Mar 29, 2023, 5:01 AM UTC
    Issue resolved on monitor recovery.

March 28, 2023

Outage

Site Unreachable / Remote device control fallback

  • Opened
    Mar 28, 2023, 7:01 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Mar 28, 2023, 7:18 PM UTC
    Issue resolved on monitor recovery.
  • Unresolved
    Mar 28, 2023, 7:57 PM UTC
    Incident re-opened on monitor failure.
  • Resolved
    Mar 28, 2023, 8:13 PM UTC
    Issue resolved on monitor recovery.

March 15, 2023

Outage

Site Unreachable / Real-time communication protocol fallback

  • Opened
    Mar 15, 2023, 1:00 AM UTC
    Issue opened on monitor failure.
  • Resolved
    Mar 15, 2023, 1:07 AM UTC
    Issue resolved on monitor recovery.

March 13, 2023

Outage

Site Unreachable / Curator 2.0 Engine

  • Opened
    Mar 13, 2023, 8:02 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Mar 13, 2023, 8:04 PM UTC
    Issue resolved on monitor recovery.

March 12, 2023

Outage

Site Unreachable / Curator 2.0 Engine

  • Opened
    Mar 12, 2023, 10:10 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Mar 12, 2023, 10:11 PM UTC
    Issue resolved on monitor recovery.

March 10, 2023

Outage

Site Unreachable / Curator 2.0 Engine

  • Opened
    Mar 10, 2023, 10:35 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Mar 10, 2023, 10:36 PM UTC
    Issue resolved on monitor recovery.

March 3, 2023

Outage

Site Unreachable / Curator 2.0 Engine

  • Opened
    Mar 3, 2023, 8:10 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Mar 3, 2023, 8:12 PM UTC
    Issue resolved on monitor recovery.

March 1, 2023

Outage

Site Unreachable / Real-time communication protocol

  • Opened
    Mar 1, 2023, 11:00 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Mar 2, 2023, 2:32 AM UTC
    Issue resolved on monitor recovery.

Outage

Site Unreachable / Q-SYS - music queue manager

  • Opened
    Mar 1, 2023, 6:00 AM UTC
    Issue opened on monitor failure.
  • Resolved
    Mar 1, 2023, 6:10 AM UTC
    Issue resolved on monitor recovery.

Outage

Site Unreachable / Real-time communication protocol fallback

  • Opened
    Mar 1, 2023, 1:00 AM UTC
    Issue opened on monitor failure.
  • Resolved
    Mar 1, 2023, 1:03 AM UTC
    Issue resolved on monitor recovery.

February 25, 2023

Outage

Site Unreachable / Curator 2.0 Engine

  • Opened
    Feb 25, 2023, 10:04 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Feb 25, 2023, 10:06 PM UTC
    Issue resolved on monitor recovery.

February 23, 2023

Outage

Site Unreachable / Curator 2.0 Engine

  • Opened
    Feb 23, 2023, 6:21 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Feb 23, 2023, 6:23 PM UTC
    Issue resolved on monitor recovery.
  • Unresolved
    Feb 23, 2023, 7:18 PM UTC
    Incident re-opened on monitor failure.
  • Resolved
    Feb 23, 2023, 7:19 PM UTC
    Issue resolved on monitor recovery.
  • Unresolved
    Feb 23, 2023, 7:37 PM UTC
    Incident re-opened on monitor failure.
  • Resolved
    Feb 23, 2023, 7:41 PM UTC
    Issue resolved on monitor recovery.

Outage

Site Unreachable / Remote device control

  • Opened
    Feb 23, 2023, 4:07 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Feb 23, 2023, 4:09 PM UTC
    Issue resolved on monitor recovery.

February 20, 2023

Outage

Site Unreachable / Curator 2.0 Engine

  • Opened
    Feb 20, 2023, 3:44 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Feb 20, 2023, 3:45 PM UTC
    Issue resolved on monitor recovery.

August 9, 2022

Minor Outage

Sonos Service

  • Identified
    Aug 9, 2022, 10:15 AM UTC
    Sonos service is currently under maintenance, Sonos users may experience problems when using the service.
  • Resolved
    Aug 9, 2022, 11:34 AM UTC

Maintenance

Updating DB

  • Monitoring
    Aug 9, 2022, 7:49 AM UTC
    Scheduled maintenance in progress. Service will resume in approximately one hour.
  • Identified
    Aug 9, 2022, 8:51 AM UTC
  • Resolved
    Aug 9, 2022, 10:14 AM UTC